Privacy Policy

Last updated: October 2025

1. Introduction

Keystone Studios (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our services, which currently include 360° virtual tour creation, and may in future include real estate photography, aerial photography, virtual staging, and 3D architectural modelling.

By using our website (keystonestudios.media) or engaging our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

When you contact us, request a quote, or use our services, we may collect:

Your name, email address, and phone number
Business or company name
Property address or site location
Billing details and payment information (if applicable)
Any additional information you voluntarily provide (e.g. project requirements, notes, or messages)

b. Usage Information

When you visit our website or view one of our hosted virtual tours, we may automatically collect:

Browser type and device information
IP address and approximate location
Pages visited, time spent, and referring websites
Interaction data with embedded media or tours

We use this information to improve performance, enhance user experience, and maintain website security.

c. Media and Property Data

In providing our services, we may capture:

Photographs, video, or 360° imagery of your property or business
Floor plans, 3D renderings, or related digital assets
This content may include incidental personal information (for example, identifiable people, license plates, or property signage). We take reasonable steps to avoid capturing such data where possible and to remove it when requested.

3. How We Use Your Information

We may use collected information to:

Provide, operate, and deliver our services
Communicate with you about projects, bookings, or support
Prepare proposals, quotes, and invoices
Customise or improve our website and client experience
Showcase examples of our work (with your prior written consent)
Comply with our legal obligations and protect our rights

4. Disclosure of Information

We may share information with:

Service providers who assist with hosting, editing, or delivering projects (e.g. CloudPano, Matterport, or image processing tools)
Payment processors (if applicable) for secure transactions
Marketing and analytics partners to measure website engagement
Legal authorities, where required by law or to protect our business or clients

We do not sell, rent, or trade your personal information to third parties.

5. Data Storage and Security

We store information using secure, encrypted systems and third-party cloud services that comply with industry standards.
While we take reasonable steps to protect your data, no online transmission or storage system can be guaranteed 100% secure. You share information with us at your own risk.

6. International Data Transfers

Some of our service providers may store or process data overseas (for example, in the United States or European Union).
We take reasonable steps to ensure that any international data transfers comply with Australian privacy laws and maintain appropriate safeguards.

7. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to:

Analyse website traffic and usage patterns
Improve functionality and performance
You can choose to disable cookies through your browser settings, although this may limit parts of our website experience.

8. Access and Correction

You have the right to:

Request access to the personal information we hold about you
Request corrections if any information is inaccurate or outdated

To make a request, please contact us at the details below. We may need to verify your identity before processing your request.

9. Retention of Information

We retain information for as long as necessary to:

Provide our services
Comply with legal, tax, or accounting obligations
Resolve disputes and enforce agreements
When information is no longer required, we securely delete or anonymise it.

10. Third-Party Links

Our website or virtual tours may contain links to external sites (e.g. real estate listings or partner pages).
We are not responsible for the privacy practices or content of these third-party sites and encourage you to review their respective privacy policies.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on our website with the updated effective date.

12. Contact Us

For any questions, concerns, or privacy requests, please contact us:

Keystone Studios
Sydney, NSW, Australia
📧 info@keystonestudios.media
🌐 https://keystonestudios.media